Help

Support

If something is broken, if something is missing, or if you want to delete your account, it is explained here. And if it is not, write to us: we answer everything.

Last updated: 22 August 2026

Write to us

The fastest way to reach us is email: [email protected]. A person reads it, and we usually reply within one or two working days.

So we can help you first time round, tell us which device you play on — iPhone, Android or browser — what you expected to happen, and what happened instead. A screenshot usually explains it better than a paragraph.

Deleting your account

You can play with no account and without giving us a single piece of data. An account is only needed to keep your games on the server and to appear in the world ranking, and you delete it from inside the game, whenever you like and without asking us.

Open the game and tap your name, at the top of the main menu.
Go to the Account section of your profile.
Tap Delete my account.
Sign in again with Apple or Google. That is the only way to know it is you deleting the account and not someone who happens to have your phone. If you cancel, nothing is deleted and you stay signed in.

Deletion is immediate and final: your profile, your games, your place in the ranking and any reports you filed or received all go. We keep no just-in-case copy, so if you wanted to save something, do it first.

Other players' games are left alone: their places were won against someone who was there. And if you cannot get into the game to delete it, write to [email protected] and we will help.

Common problems

I cannot sign in

Check that you are online and that the device itself is signed in to your Apple or Google account. If the screen closes on its own, quit the game completely and open it again: the previous attempt may have been left half done. If it still will not let you in, write to us and say which of the two you are using.

My games do not show up on my other device

Only what is tied to an account travels. Anything you played while signed out lives on that device alone, and there is no way to bring it over afterwards. Sign in with the same provider on both and from then on you will see it on either.

There is no sound

The game has its own volume in Settings, separate from the system volume: check that it is not down to zero. Check the phone's silent switch too and, if you play in the browser, that the tab is not muted.

I won a game and the ranking did not move

Only online games count: a public table, signed in, and with no house players brought in to fill the seats. Games against the machine do not score. The game says so before you start, not after you finish.

Is it free? Are there ads?

It is free, and there are no ads and no in-app purchases. There is no trial period either, and we never ask for payment details.

I want to change the language

You change it in Settings, inside the game, independently of the device language. It is the same ten languages as this site.

I think I am playing against bots

When there are not enough people to fill a table, house players take the empty seats, and they are marked as such: we do not pass them off as people. A table filled that way does not count towards the ranking, and that is also announced before you start.

Reports and behaviour at the table

If someone plays under an offensive name or avatar, cheats, or behaves unsportingly, you can report them from the table menu once the game has started: you pick who and why. You need an account, and the reported player is never told who reported them.

Reports are reviewed. An account reported by enough different people is suspended automatically: a few days at first, and indefinitely if it happens again. While it lasts you can still play against the machine, but not take a seat at a new table or score.

If you think your account was suspended by mistake, write to [email protected] and we will review it by hand. And if what you want to tell us does not fit the report reasons, same mailbox.

Privacy and data

What data we handle, what for and how long we keep it is in the privacy policy, along with how to exercise your rights of access, rectification and erasure.